DELIVERY & RETURNS
Click and Collect
Click and Collect is free and there is no minimum order. Order online, choose Click and Collect at checkout and collect from our counter at 555 South Street, Glasgow G14 0QX, open Mon to Fri 8am to 5pm, Sat and Sun 8am to 1pm.
Standard Delivery Policy
We offer a free delivery service on most orders over £250.00 (Monday to Friday). Boilers are collected in store only and are not delivered. Please phone 0141 404 5128 to order a boiler, then collect it from our counter at 555 South Street, Glasgow G14 0QX, open Mon to Fri 8am to 5pm, Sat and Sun 8am to 1pm.
Plumb Parts is happy to offer next working day delivery service for all parcels being sent providing the items are in stock. 95% of our parcels which are ordered by 2pm are dispatched via courier. Certain outlying areas may take longer to arrive due to courier restrictions/timescales.
Parcels up to 0.75kg are normally Royal Mail unless the value is more than £100.00 when it will go with the courier.
Remote area delivery. Our couriers charge more to reach some postcodes, so orders under £250.00 delivered there pay an extra charge on top of the £12.00 + VAT delivery: Scottish Highlands £10.00 + VAT, Scottish Islands £25.00 + VAT, Northern Ireland £15.00 + VAT. The charge is worked out from your delivery postcode and shown as its own line in the basket and at checkout, with the reason beside it. Orders over £250.00 are delivered free with no extra charge.
Standard orders under £250.00 will incur a postage & packaging charge of £12.00 + VAT for delivery within our UK Mainland delivery areas.
Please telephone us on 0141 404 5128 for prices regarding long length to remote UK and all international orders prior to placing your order so we can advise on excess charges.
If you need any further information regarding stock, postal charges, dispatch time or timed delivery options and cost please telephone us on 0141 404 5128 or email info@plumbparts.co.uk.
As we use 3rd party delivery agents, Plumb Parts are unable to guarantee that all deliveries will be the next working day. Plumb Parts will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising.

Returns Policy
We know that you will be pleased with your purchases from Plumb Parts. However, there may be occasions when you need to return items to us. In all instances of a return, please contact us first to receive a ‘Return Order Number’.
For business customers, specially requested items that are not part of our standard range may carry a manufacturer’s restocking charge, which is taken off any refund or credit note. The rate varies by manufacturer, so please ask before ordering if you are in any doubt.
Items made or cut to your own requirements cannot be returned because you changed your mind, but your rights for faulty or misdescribed goods still apply.

Your Right of Cancellation
You have the right to cancel the contract at any time up to 14 days after you receive the goods under the Consumer Contracts Regulations. Please note that this policy has some limitations which are detailed below and does not apply to business customers.

To cancel, simply tell us clearly that you want to: phone 0141 404 5128, email info@plumbparts.co.uk, write to us, or tell us at our counter.

Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Plumb Parts at your own cost. The goods must be returned to the address as shown on the returns form. You must take reasonable care to ensure the goods are not damaged or the box defaced in any way in the meantime or whilst in transit. In the case of faulty or misdescribed goods Plumb Parts shall, after receiving notification, either collect the goods from you or ask you to return the goods at an agreed cost which Plumb Parts will pay for.

Once you have notified Plumb Parts that you are cancelling the contract, Plumb Parts will refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit card for the goods.

Except in the case of faulty or misdescribed goods, if you do not return the goods as required, Plumb Parts may charge you a sum not exceeding the direct costs of recovering the goods.

The right to cancel does not apply to goods made or cut to your requirements, to sealed goods that are not suitable for return for health or hygiene reasons once unsealed, or to goods that have been mixed inseparably with other items after delivery.

Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 14 days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, simply refuse the delivery. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival
If your items are faulty on arrival, you have 30 days from receipt to reject them for a full refund (business customers, please tell us within 14 days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period
If any of your purchases develop a fault more than 30 days after receipt, we will repair or replace the item, or refund you if that is not possible. Any manufacturer’s warranty is in addition to these legal rights. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 14 days of receipt are referred directly to the manufacturer (unless otherwise stated).

If you Change your Mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Consumer Contracts Regulations you can do so provided you inform us of your decision within 14 days of receipt. Please return it unused and, where possible, in its original packaging. If an item has been handled more than needed to check it, we may reduce the refund to reflect any loss in value. Once you’ve informed us that you wish to return goods under these rules, you have 14 calendar days to do so, at your own expense. Once the item is received at Plumb Parts, we’ll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers.

Returns Address:
Plumb Parts
555 South Street,

Glasgow,G14 0QX

United Kingdom,